Research Repository & Ops System – Trinus (2023)
Led the design and implementation of a centralized UX Research repository for a multi-product, multi-squad environment, improving access, governance, and discoverability of research across 15+ squads and 10+ distinct products.
KEY INSIGHTS
#1 Legacy spreadsheet-based tracking couldn’t scale with growing complexity — broken links, lack of permissions control, and search limitations compromised access.
#2 Security and visibility needed to coexist: research with sensitive data couldn’t be shared without access control and version tracking.
#3 A familiar, zero-cost platform (SharePoint) offered the right balance between usability, integration, and document governance.
METHODS USED
Internal process mapping and stakeholder interviews
Tool testing and evaluation (Notion, Airtable, SharePoint)
MVP design for metadata taxonomy and classification
Implementation of custom submission forms and UXR approval flows
Continuous monitoring of usage and repository analytics
+200% increase in repository views after first quarter of launch
Enabled secure access governance by product/squad, reducing compliance risk
Significantly reduced time spent locating past research through improved filters and internal search
Facilitated knowledge reuse and democratized access to user insights across cross-functional teams
RESULTS
COLLAB
Worked closely with UX Research, Design, and IT teams to define architecture, permissions, and publishing workflows. Provided onboarding for squads and ongoing process documentation.